I lead design by finding the right problems before shaping the solutions.
A working process across the double diamond
I move between understanding the system, shaping direction, making ideas tangible, and learning through delivery — aligning people and making trade-offs throughout.
Seven activities across four phases, with a continuous learning loop that feeds the next cycle.
Reporting & Analytics — athenahealth
A mature reporting ecosystem embedded in a healthcare product platform. My design work spanned the discovery layer users engaged with every day, the self-service query experience they used to build reports themselves, and the operational tooling that governed how reporting content was published and maintained.
Cluster overview — how the pieces connect →
Report Library
Research reframed a search problem into a discovery, reuse, and lifecycle problem — how users found, understood, returned to, and managed reporting content across a large accumulated library.
Writing from practice
- Process How I Approach Complex Product Problems
- Cross-team practice Your Users Don't Care How Your Teams Are Organized
- AI in design practice AI Is an Accelerator, Not a Reframer
Looking for the next complex product problem. Get in touch →